Category Archives: Uncategorized

Finders Keepers out now

Extend’s Managing Director Darren Stevenson outlines seven lessons of business leadership in his new book Finders Keepers. Available for purchase on all e-readers or in paperback via for $17.99 plus postage. Get it today!

Credibility and Trust

During his life, Aristotle wrote his Rhetoric, better known today as The Art of Persuasion. The premise was simple: your message has to make sense and touch the heart, and you personally have to be trustworthy. Only then can you build positive, two way relationships. Aristotle said evidence for claims comes in three forms: Logos, Pathos and Ethos. Logos – logical or rational appeal.

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How to interview for the RIGHT staff

In the past, when interviewing candidates for roles in our organisation we used to ask questions about strengths and weaknesses and five year plans. Times have changed. It is now understood that those questions are easy to rehearse for and it’s easy to fabricate answers. After all, there’s no way to know what’s true and what isn’t.   Modern interviewing requires skills in competency

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How to write a GREAT speech

A great speech can change the world. People will never remember every word you said. But they will always remember how you made them feel. Focus on what feelings you wish to generate in your audience and write your speech with that in mind. There are two distinct aspects to a great speech: Content Delivery Content Know your audience. Take the time to understand

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5 Tips for Dealing with Difficult People

Everyone encounters difficult people in their professional career. In education, recent research has suggested teachers and principals have far more difficult interactions than the average professional person. So what can you do to manage the situation when encountering an emotional or difficult person in your school community. LISTEN Think back to all the conflicts you’ve had in the workplace. Some people are bullies and

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How to deal with conflict at work

Conflict usually arises from a state of disagreement between two or more parties. When most of us think of conflict we think of unpleasant interactions and negative outcomes. But maybe it’s time to look at it from a different angle. Disagreement is actually full of opportunity. It’s true that you can’t learn anything while you’re speaking. Diversity of opinion allows for full consideration of

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How to manage your time better

There are two basic ingredients to effective time management: Simplify and Prioritise. In this electronic age we are available – all the time. We are wireless, contactable 24 hours, a flight away from any state in the country, expected to do more, give more and be more. How do we simplify so that we are able recognise the real priorities? 4 basic principles of Time

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How to be happy at work

There are people who always seem happy. Why is that? Is happiness something that comes naturally to some and not others? Is it controlled by your genes? If you accept the nature versus nurture concept, with nature in greater control, you’re handing over the charge of your happiness to your ancestors. If nurture is your belief, then you’re completely at the mercy of your

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How to improve your memory for networking

You’re at a work function. You see someone familiar smiling at you and you’re certain you’ve met before. Where did you meet him? And what is his name? Sometimes you have a code with your colleagues: “If I don’t introduce you that’s your cue to jump in and introduce yourself, because it means I don’t remember their name.” It’s an embarrassing gaff that most

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How to make a good impression

Humans have evolved. It’s amazing how far we’ve come in evolutionary terms. But some of our primitive instincts still exist and one of the most critical and basic of those instincts is our survival instinct. It might surprise you to know that every day we are harnessing our survival instinct in each interaction we have; and it’s actually magnified during the first time we

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