Category Archives: Extend How to

How to improve customer service

Many organisations will review entire systems and processes to decide where and how they can improve their customer service.  Sometimes, however, it’s worth getting back to basics to see if you can make quick changes that will reap great rewards. Below are three very simple steps you can take to make quick improvements to your customer service experience. Look at the front line. Your

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Effective Email Communication in the Workplace

Email communication is the most widely used forms of communication within the workplace, so it’s important to stop and review your emailing style to see if it’s driving the results you need. First and foremost, ensure you are keeping within the guidelines to appropriate email communication in the workplace. Once you’ve mastered that, learn how to write effective emails that are clear, easy to

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How to negotiate

Negotiating is a difficult task – Even for a great sales person! However, it’s also a situation that most people can’t avoid in both their personal and professional lives. Be armed with a clear plan and steps to follow in order to succeed. 1. LISTEN Many of us step into a negotiation as very bad listeners. We know what outcome we want, so we

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3 steps to overcome obstacles

“My interest in life comes from setting myself huge, apparently unachievable challenges and trying to rise above them” – Richard Branson Obstacles are a necessary part of life for everyone – and particularly for leaders. In fact, the most successful people in the world have only got to where they are now because they’ve learnt to overcome countless obstacles along the way. Here’s 3

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10 ways to make the most of every day

Are you a master procrastinator? Ever felt a bit flat or wondered if you had actually achieved anything lately? Here’s 10 ways you can take control and make the most of every day. 1. Sleep well. You can’t conquer the day if you’re suffering from sleep deprivation. It all begins with a good night’s sleep. Make it a habit to get 7-8 hours whenever

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5 characteristics of a great modern day leader

What does it take to be a great leader in today’s modern world? Changes in society and technology have added increased pressures and complexities. In order to be successful, the modern leader must possess the following 5 characteristics. 1. Honesty & communication Employees of the modern world will no longer accept the fact they’ve been left in the dark when it comes to company

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3 tips to prevent poor staff performance

Performance Management are two dreaded words for both the employer and the employee. Most managers don’t enjoy having that difficult conversation with a staff member and many will even put off taking a staff member through a performance management process – even if it’s much needed. This can be prevented by clearly outlining the employee’s roles and responsibilities and key performance indicators, in the

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How to create great organisational culture

Workplace culture is important. It’s what makes people want to work for you. It’s what keeps them there. It’s what drives the people within the workplace. If you come across someone who loves their job and asked them why, you could almost be 100% sure that at least one of their reasons is because of the people they work with and the great organisational

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How to interview for the RIGHT staff

In the past, when interviewing candidates for roles in our organisation we used to ask questions about strengths and weaknesses and five year plans. Times have changed. It is now understood that those questions are easy to rehearse for and it’s easy to fabricate answers. After all, there’s no way to know what’s true and what isn’t.   Modern interviewing requires skills in competency

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How to manage your time better

There are two basic ingredients to effective time management: Simplify and Prioritise. In this electronic age we are available – all the time. We are wireless, contactable 24 hours, a flight away from any state in the country, expected to do more, give more and be more. How do we simplify so that we are able recognise the real priorities? 4 basic principles of Time

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