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How to improve your memory for networking

You’re at a work function. You see someone familiar smiling at you and you’re certain you’ve met before. Where did you meet him? And what is his name? Sometimes you have a code with your colleagues: “If I don’t introduce you that’s your cue to jump in and introduce yourself, because it means I don’t remember their name.” It’s an embarrassing gaff that most
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How to make a good impression

Humans have evolved. It’s amazing how far we’ve come in evolutionary terms. But some of our primitive instincts still exist and one of the most critical and basic of those instincts is our survival instinct. It might surprise you to know that every day we are harnessing our survival instinct in each interaction we have; and it’s actually magnified during the first time we
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The importance of play

by Darren Stevenson, Extend Director. Many human behavioural professionals believe a person’s emotional intelligence quotient (EQ) may be more important to overall life and career success than the person’s intelligence quotient (IQ). It’s understood that play has a large bearing on the development of emotional intelligence making play crucial to childhood development.   Engaging in play activities with peers helps children develop their speech
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How to be a great mentor

Developing and supporting each individual in your team is both a challenging responsibility and an enormous privilege, and expert workplace coaching and mentoring can help establish brilliant careers. But in reality, not all managers know how to make coaching work for their employees. Coaching your team involves uncovering the individual potential of each personality to allow each individual to fulfil their potential. Put simply,
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How to deal with angry parents

Published in The Educator, 4 November 2015. By Darren Stevenson. Dealing with angry parents in a compassionate and professional manner is a necessary skill for educators and childcare workers. It could be a misunderstanding or something that has never before been brought to your attention. You may not feel directly responsible, but if the parent has a concern about their child during the time
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The Gift of Giving

Mahatma Gandhi once said, “The best way to find yourself is to lose yourself in the service of others.” And that’s all good and well from Ghandi, right? It’s the sort of quote we’ve come to expect from someone who holds such a position of esteem. But all of us can’t be Ghandi. And do we even want to be? Most of us are
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The Five Stages of Teams

Humans are social animals. We flourish in groups, teams or tribes. These groups can include family and friends as well as professional, educational, religious, geographical and sporting groups, just to name a few. You may notice across the different tribes to which you belong, that some function far more effectively than others. Why is that? David Logan is a business professor at The University
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Performance management in a nutshell

As people managers, humans are our greatest resource. There are times when we celebrate success, times for constructive feedback, and times for management of staff who have lost their way. This last management responsibility is sometimes referred to as Performance Management, and for even the most senior manager it can be a stressful and disappointing process. There are five key steps to valuable performance
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Email Communication Guidelines within the Workplace

Have you noticed that most disharmony in the workplace stems from communication issues? How many issues may have been avoided in your school so far this term if everyone had just paid attention to a few basic guidelines for written communication?   Electronic communication systems, such as email, instant messaging, texting, and social networking have both revolutionised and complicated the modern world. The ability
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Giving Feedback That Results in Change

By Darren Stevenson, Extend Director. Published in Education HQ, April 2015. Whether you are a principal or parent, giving feedback can feel like a perilous task. Sometimes it completely misses the mark and the result is negative rather than positive. This article provide some clues to delivering constructive and valuable feedback with meaning for both parties and which results in real change. The purpose
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